FAQ

Questions people ask first

Short answers, and none of them are "it depends".

Do I need to sign up?

Not for your first chat. You can open the site and get connected without making an account. Creating one later keeps your coins and your history attached to something, which is the main reason to bother.

Do I need to download anything?

No. It runs in the browser tab you already have open, on a phone, a tablet or a laptop. There is nothing in an app store to install and nothing left behind when you close the tab.

Can I use it without a camera?

Yes. Pick voice or text instead of video before you start, and the camera is never requested. If you start on video you can also shut your own camera part-way through without hanging up.

Can I choose who I get matched with?

No. Matching is random — there is no gender, country, language or interest setting, for you or for anyone else. If you would rather pick someone yourself, there is a list of people who are online that you can call directly instead of matching.

Is it free?

Starting is free and your first chat does not need an account. After that it runs on coins, which you buy in whatever size you want. We are not going to tell you it is free forever, because it is not.

What happens when I skip someone?

You go back in the queue and get connected to someone else. The person you left does not get a notification, a reason, or a rating. Skipping is instant and always available.

What if someone makes me uncomfortable?

Report and block are both available from inside the conversation, and moderation runs around the clock. You do not have to stay in a chat for a second longer than you want to — leaving needs no explanation.

My camera is not turning on. What now?

It is almost always one of two things: your browser is showing its permission prompt behind another window, or another tab is already holding the camera. Close the other tab, reload this one, and answer the prompt. Switching to voice also gets you talking immediately while you sort it out.

Can other people see me before I see them?

No. A video chat opens for both sides at the same moment. Nobody is watching a lobby of faces and picking — there is no lobby, and there is no audience.

Is there a room or a group chat?

No. Every conversation here is two people. That is what the name means, and it is the one thing about the product that never changes.

Still stuck?

Write to [email protected] and a person will read it. If it is about something that happened in a chat, reporting from inside the conversation gets it to moderation faster than an email does.

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